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uses and protects any information that you provide when you use this
website or its services.
All information collected by rockyhorrors.co.uk is stored and handled in accordance with the EU General Data Protection Regulation, and UK Data Protection Legislation. Personal and financial information collected on this site is used for the sole purposes of processing and delivering your order, and to occasionally send you information about our products and services.
This policy change is effective from 1st June 2018. rockyhorrors.co.uk may regularly review and update this policy to ensure we comply with all the necessary regulations. All changes and updates are reflected in the updating of this page. Should you wish to remain up to date with any changes, please check this page regularly.
What we collect
In order to provide you with our services, we may collect the following information:
you access our website from a mobile or any other device, we may
collect certain information from your device which includes your IP
address, browser type, device type, general geographic location and
any other technical details. We will also collect details of how you
have used our website, links that were clicked and content that was
of interest to you. We use this information for analytic purposes in
order to improve your experience while using our website with more
What we do with the information we gather
Our legal basis for collecting and processing your data is to fulfil a contractual obligation. In order to process orders, rockyhorrors.co.uk will require your name, address, delivery address (if different) and email address.. We also ask for a telephone number with which to contact you if there are any difficulties with your order. Your credit card details are taken through third party secure payment gateways, we currently use Paypal and Sagepay. We will pass your name and delivery address on to the carrier responsible for delivering your order, we may also pass on your email address and phone number for our couriers to contact you if necessary and possibly to inform you of expected delivery times.
In some cases, we may use your information for a legal obligation, or in our legitimate interest to complete credit checks before we can provide you with services and confirm you as a new customer. If you choose not to provide us with required data, we may not be able to provide you with certain services or fulfil our contractual obligations to you.
We also require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
time to time, we may also use your information to contact you for
market research purposes. We may contact you by email, phone or mail.
We may use the information to customise the website according to your
How long do we keep your data
We retain all information collected for only as long as is necessary for the afore mentioned purposes, if you would like any further information about this please email us at firstname.lastname@example.org.
What if you think we have incorrect information or you would like a copy of the information we hold about you
Under the General Data Protection Regulation and UK Data Protection Legislation, you may request details of any of your personal information which we hold through a subject access request. If you would like a copy of the information held on you please write to us at the below address or email us at email@example.com.
Data Protection Compliance, Rocky Horrors, 97 Division Street, Sheffield, S1 4GE, UK
In responding to your subject access request, we will firstly ask you to confirm your identity by providing copies of EITHER your passport OR your photo driving license. If we do hold information about you, we will provide you with a description of the data, tell you why we are processing your data, inform you who your data has been shared with, and provide you with a copy of your personal data in a legible form or a commonly used electronic form.
If you believe that any information we are holding about you is incorrect or incomplete, please write to us at the above address or email us at firstname.lastname@example.org as soon as possible. We will promptly correct any information found to be incorrect.
If you would like us to erase or restrict the processing of your personal data, please write to us at the above address or email us at email@example.com as soon as possible.
you wish to make a complaint to the Information Commissioner’s
Office on how we process and collect your data, you can do so by
contacting their Office at Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF. Telephone 0303 123 1113 or 01625
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We store your information on a secure data system that is not accessed by anyone other than rockyhorrors.co.uk. All staff use login and password controls on our systems.
Links to other websites
We may ourselves or use a third party provider to deliver our email newsletters. We may gather statistics around email opening and clicks using industry standard technologies, including clear gifs to help us monitor and improve our newsletter.
Sharing your data
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
necessary, we may share your name, address and telephone number with
a credit reference or fraud detection agency.
You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, shopping with us may not be possible and may not be able to use certain features within our website.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, before removing the data from the system.
Two types of cookies may be used on this website:
cookies help us provide you with a better website, by enabling us to
monitor which pages you find useful and which you do not. A cookie in
no way gives us access to your computer or any information about you,
other than the data you choose to share with us. You can choose to
accept or decline cookies. Most web browsers automatically accept
cookies, but you can usually modify your browser setting to decline
cookies if you prefer. This may prevent you from taking full
advantage of the website.
Credit Card Security
do not hold any payment card details. When you place an order and
click to pay at the checkout you will be redirected to a secure
payment gateway to take the payment. We currently use Paypal and
Sagepay who use industry standard technology for securing and
encrypting data, and all card details are processed through their
sites. At no time do we have any card details when you pay through
the website and we can not take any further payments, we can only
Rocky Horrors may use Google remarketing. Remarketing is a type of online advertising which allows us to show ads to users who have previously visited our website as they browse the Web. Therefore, as a visitor to the Rocky Horrors website, please be aware of the following:
Offer code terms
Use of discount codes is subject to the following terms & conditions
How to contact us
All material on this website, except where specifically stated otherwise, is Copyright 2018 Rocky Horrors, 97 Division Street, Sheffield, S1 4GE, UK.
Trademarks, service marks and logos displayed on this site belong to Rocky Horrors. Nothing contained on this site should be construed as granting any licence to use any trademark, service mark or logo displayed on this site.